Information about the use case and reproduction steps for the encountered problem if applicable will be greatly appreciated. The support agents will get back to you as soon as possible.
Urgent - problem with critical functionality of a released game or application, affecting the entire user community. High - problem resulting in major functionality loss of a released or in-development game or application, affecting over 50% of the entire user community or development deadlines are at risk. Normal - the problem results in minor functionality loss. Low - the problem results in minimal or no interruptions to normal functions of the application or game (no business impact).
If the submitted bug, feature request, or question impacts your upcoming milestones, please fill in the relevant deadline.